pk 33 Privacy Policy

1Introduction

Welcome to the pk 33 Privacy Policy. pk 33 operates the online gaming and sports betting platform at pk33.cx. This document explains how we collect, store, process, and protect the personal information of players who visit our website, use our mobile app, or interact with any part of the pk 33 platform.

We take privacy seriously because we know that Pakistani players – like anyone else – deserve to know exactly what happens to their personal data when they trust a platform with their details and their money. This policy is written in plain, straightforward language so that it is actually useful to read, rather than being a dense legal document that nobody looks at.

By registering a pk 33 account, depositing funds, or continuing to use the platform after this policy has been updated, you confirm that you have read and understood the practices described here. If you do not agree with any part of this policy, please do not use pk 33. For questions about anything covered in this document, reach out to our support team – contact details are in the final section.

2Data We Collect

pk 33 collects personal data in several ways: directly from you when you register or update your account, automatically when you use the platform, and from third-party service providers involved in payment processing or identity verification. Below is a breakdown of the categories of data we collect.

Registration and Account Data

• Full name and date of birth
• Email address and mobile phone number
• Residential address
• Username and encrypted password
• Preferred language and currency settings (PKR)

Identity Verification Data

• Government-issued photo ID (CNIC, passport, or driving licence)
• Proof of address documentation
• Selfie or live photo where required for verification
• Payment method ownership confirmation documents

Financial and Transaction Data

• Deposit and withdrawal amounts and dates
• Payment method type (JazzCash, Easypaisa, Raast, bank transfer, card)
• Transaction reference numbers
• Account balance history

Technical and Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser
• Pages visited, session duration, and navigation patterns
• Game history, bet amounts, and sports betting activity
• Login timestamps and session activity

3How We Use Your Data

pk 33 uses the personal data we collect for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the reasons it was originally collected. Below is a summary of the main purposes for which your data is used.

Purpose	Data Used
Creating and managing your account	Name, email, mobile number, date of birth, address
Processing PKR deposits and withdrawals	Payment method details, transaction records, account balance
Identity verification and fraud prevention	ID documents, proof of address, device and IP data
Delivering casino games and sports betting services	Account data, game history, bet history, session data
Customer support and dispute resolution	Account data, transaction history, communication records
Responsible gaming monitoring	Deposit patterns, session duration, betting frequency
Platform security and abuse prevention	IP address, device ID, login activity, betting patterns
Sending account-related communications	Email address, mobile number
Improving platform performance and user experience	Usage data, navigation patterns, device data (anonymised)

Where pk 33 wishes to send you promotional communications about bonuses, PSL cricket offers, or new game launches, we will only do so where you have not opted out of such messages. You can manage your communication preferences at any time through your account settings.

4Legal Basis for Processing

pk 33 processes your personal data on the following legal bases:

• Contract performance – Processing is necessary to deliver the services you signed up for, including account management, payment processing, and game access
• Legitimate interests – We process certain data to protect the platform against fraud, abuse, and security threats, and to improve the overall player experience
• Legal obligation – Some data processing is required to comply with applicable financial, anti-money laundering, and identity verification obligations
• Consent – Where you have given explicit consent, for example to receive promotional emails or marketing messages about new bonuses and cricket betting offers

You may withdraw consent for consent-based processing at any time by updating your communication preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5Sharing Your Data

pk 33 does not sell your personal data. We share data only with the categories of third parties listed below, and only to the extent necessary for them to provide their services as part of the pk 33 platform.

Payment Service Providers

To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and cards, we share relevant transaction data with the relevant payment processors. These providers operate under their own privacy and security standards and are contractually required to handle your data securely.

Game Software Suppliers

The casino games, live dealer tables, and sports betting engine on pk 33 are powered by third-party software suppliers. These suppliers may receive anonymised or pseudonymised player session data to operate the game systems, detect irregular activity, and maintain RNG certification. They do not receive your full personal profile.

Identity Verification Providers

Where identity verification is required, your ID documents and related data may be shared with a third-party verification service. This provider processes the data solely for the purpose of verifying your identity and is bound by strict confidentiality obligations.

Platform Security and Anti-Fraud Services

pk 33 uses third-party security tools to detect suspicious login activity, device spoofing, multi-accounting, and other fraudulent behaviour. These tools may process IP addresses, device identifiers, and behavioural data.

6Cookies & Tracking

pk 33 uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, and understand how players use the site so we can keep improving it. When you first visit pk33.cx, you will be presented with a cookie notice. Continuing to use the platform implies acceptance of essential cookies.

Types of Cookies We Use

• Essential cookies – Required for the platform to function. These include session cookies that keep you logged in and cookies that remember your language and currency preferences. These cannot be disabled.
• Analytics cookies – Help us understand which pages are most visited, how long sessions last, and where players encounter difficulties. Data collected is aggregated and anonymised.
• Security cookies – Used to detect suspicious activity, prevent cross-site request forgery, and protect your account from unauthorised access.
• Preference cookies – Remember settings such as your preferred game lobby view, notification preferences, and deposit method.

You can manage non-essential cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of parts of the pk 33 platform. The pk 33 mobile app uses equivalent device-based identifiers in place of browser cookies to provide the same core functionality.

7Data Security

The security of your personal data is a top priority at pk 33. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data in transit is encrypted using SSL/TLS protocols
• Passwords are stored using strong one-way hashing algorithms – pk 33 staff cannot see your plain-text password
• Access to personal data within pk 33 systems is restricted to staff who genuinely need it to perform their role
• Payment data is processed through PCI-DSS compliant payment gateways
• Our systems are monitored around the clock for suspicious access attempts and anomalous activity
• Regular security reviews and penetration testing are conducted on the platform infrastructure

While we take every reasonable precaution, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in risk to your rights or interests, pk 33 will notify affected players promptly and take immediate remediation steps.

You also have a role in keeping your account secure. Use a strong, unique password for your pk 33 account, enable any available two-factor authentication options, and never share your login credentials with anyone.

8Data Retention

pk 33 retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods vary by data type and are determined by the purpose for which the data was collected and applicable obligations.

Data Category	Retention Period
Account registration data	Duration of account plus 5 years after closure
Identity verification documents	Duration of account plus 5 years after closure
Transaction and payment records	7 years from date of transaction
Betting and game history	5 years from date of activity
Customer support communications	3 years from last interaction
Technical and session logs	12 months on a rolling basis
Marketing consent records	Until consent is withdrawn plus 2 years

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained for longer periods for statistical and platform improvement purposes.

9Your Rights

As a pk 33 player, you have several rights in relation to your personal data. We are committed to honouring these rights and will respond to any request within a reasonable timeframe. To exercise any of the rights below, contact our support team using the details in Section 12.

10Children's Privacy

pk 33 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date-of-birth field and age verification checks are applied as part of the account creation and ongoing verification process.

If you are a parent or guardian and you believe that a minor has registered on pk 33 using false information, please contact our support team immediately. We will investigate, close the account, reverse any transactions where possible, and delete the associated personal data without delay.

We also encourage all adults using pk 33 to take reasonable steps to prevent underage individuals from accessing their account. Keep your login credentials private and log out whenever you are using a shared or family device. More guidance on responsible gaming and age protection tools is available on the Responsible Gaming page.

11Changes to This Policy

pk 33 may update this Privacy Policy from time to time to reflect changes in platform features, data practices, or applicable requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify active players via email or through an in-platform notification.

It is your responsibility to review this policy periodically. Continued use of pk 33 after a policy update has been published constitutes your acceptance of the revised terms. If you disagree with any changes to this policy, you should stop using the platform and contact support to request account closure.

The version of this policy published on pk33.cx/privacy-policy is always the current, authoritative version. Older versions are not retained publicly but may be made available on request to players who need to review historical data practices in relation to a specific period.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to report a privacy concern, please get in touch with the pk 33 support team. We aim to respond to all privacy-related enquiries within 5 business days.

You can reach us via the live chat feature on pk33.cx or by emailing our support team at the address shown in the footer of this page. When submitting a data rights request, please include your registered username and email address so we can locate your account promptly and verify your identity before processing the request.

For general account queries, game disputes, payment issues, or responsible gaming support, visit the FAQ page which covers the most common questions from Pakistani players, or start a live chat session from any page on the platform.